Delivering online healthcare since 1999
Call Us: 01708 859 750
Free UK delivery on orders over £39.95
Confidential & Discreet

Privacy Policy

Information We Collect

Confidentiality and privacy of customers and users of this web site is of utmost importance to us. We fully comply with all aspects of the Data Protection Act 1998 and none of the information that you provide to us will be passed on to any third party. The information that we gather from you is used by us to ensure that we can give you the best possible service and for own internal market analysis.

When you order from us, we ask for your :

1.  Name
2.  Billing address
3.  Date of Birth
4.  Credit card number
5.  Expiry date
6.  CVS number (the last three numbers on the reverse of your card)

This is the minimum amount of information that we need in order to conduct your purchase and to execute delivery.

We recognise the uncertainty that people have with placing orders over the Internet. We therefore use secure socket layer technology (known as "SSL") to encrypt the information you send us when you place your order. This SSL technology is a standard protocol that is built into your web browser. It means that the information you want to send us is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.

When you visit our website, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our Site visitors, and to optimise our website.


Information We Collect

When you become an member, we give you your own account number. Additionally, you choose your own password, which provides further security in ensuring that your account cannot be confused with that of anybody else.


Cookies used by our service providers

We work with third parties including, for example, business partners, service providers, advertising networks, analytics providers, and search information providers and may receive information about you from them. This may be combined with other information you provide to us. 


Google Analytics and Google Tag Manager

Google Analytics and Google Tag Manager use cookies. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP-address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP-address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on this website.               

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.                               

The IP-address, which your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

Google AdSense

This website uses retargeting technology of Google Inc. (“Google”). This technology enables us to target visitors of our website with interest-based ads who already have shown interest in our shop and in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your computer or your mobile devices in order to collect anonymised date about your interests and adapt ads specifically according to the stored information. Cookies are small text files stored on your computer or your mobile devices. They help us to display ads, which are most likely to correspond to your product and information interests. You may permanently refuse the setting of cookies for advertisement purposes by downloading and installing the browser plug-in using the following link:

You will find further information as well as our privacy policy regarding advertisement and Google here:

Facebook Pixel

If you have given us your explicit consent, by clicking on a button provided for that purpose, we will apply the “Facebook Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) within our presence on the internet. By doing so, users’ behaviour can be tracked after they have seen or clicked on a Facebook ad. This technique is designed to evaluate the impact of Facebook ads for statistical and market research purposes and may help to optimize future advertising activities.

Data collected shall remain anonymous and cannot be used to draw any conclusions about the identity of the user. However, those data are stored and processed by Facebook to enable a connection to the user profile and to allow Facebook to use those data for its own advertisement purposes in accordance with the Facebook privacy policy ( You may allow Facebook and its partners to place ads on Facebook and outside of Facebook. Furthermore, a cookie may be placed on your computer for this purpose.

Only users older than 13 years are permitted to give a consent to use Facebook pixels. If you are younger, we request you to ask your legal guardian for permission. You may object to the use of cookies in a general manner, by choosing a setting of your browser to prevent cookies from being placed on your computer any more or to allow you to disable cookies already placed. If you have disabled all cookies, certain functions on our website may not work properly. You may deactivate the use of third party cookies as for example Facebook with the aid of the Digital Advertising Alliance website at:

These data transfers are covered by an adequacy decision of the European Commission (Article 45 GDPR).  Where this is not the case e.g., when it comes to transfers to the USA, the data transfers are especially based on standard data protection clauses/standard contractual clauses in line with the templates adopted by the European Commission (Article 46 Para. 2 .lit. c, Para. 5 S. 2 GDPR) or by an exemption according to Article 49 GDPR. 


The same applies to external service providers who work on behalf of us (for example IT service providers or data centres) or third parties, insofar as they come into contact with your personal data and are based in third countries.  This means that we transfer you IP address, for example, as part of the use of the TrustArc and Google Analytics tools, or your shortened IP address to countries outside the European Union, among others in the USA. 


Otherwise, we do not transfer your personal data to countries outside the EU or the EEA or to international organisations.