Delivering online healthcare since 1999
Call Us: 01708 859 750
Free UK delivery on orders over £39.95
Confidential & Discreet

Help & Contact

Please select the subject below and click for more information.
  • Cookies

    At Allcures Plc we want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.

    Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.

    Please see the "How We Use Cookies" section above for more specific details about how we use cookies.

    What Are Cookies?

    A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

    Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

    Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.


    How We Use Cookies

    Our website uses 15 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

    Our cookies do not store information which could be used to identify you personally, such as your contact details.

    We use the following cookies:

    Strictly Necessary Cookies

    These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

    Analytical/Performance Cookies

    They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    Functionality Cookies

    These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

    Targeting Cookies

    These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

    Cookie NamePurpose
    vscommerceA session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.
    VSReferrerAn identifier that stores that website that referred you
    VSCurrencyAn identifier that references the currency the prices are displayed in.
    VSVatPricesAn identifier that references if prices are shown inclusive or exclusive of VAT.
    VSCategoryGroupAn identifier that references the last top level category visited.
    VSCourierIDAn identifier that references the courier the customer has selected.
    VSCountryIDAn identifier that references the country the customer has selected.
    VSWishlistIdAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
    VSWishlistTokenAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
    vs_loginSecure login token if the visitor selected for the website to remember them.
    Google AnalyticsNon-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page
    VSMultisiteIPRedirectedAn identifier that flags if we have automatically redirected the visitor to a more appropriate version of the site depending on their location.
    locale_prefixAn identifier used to keep a visitor on a specific version of the website.
    vsaAn anonymous identifier used for VSAnalytics - a tool to analyse the health of the Visualsoft platform. This is not linked to any personal information.
    vre_didAn anonymous identifier used to improve recommendations from the Visualsoft platform.

    3rd Party Cookies

    The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

    3rd Party NameAdditional Information
    Google & FacebookWe utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with. Please see our Privacy Policy for more details.

    How Do I Block Cookies?

    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.

    What Will Happen If I Disable Cookies?

    If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.

    Information on how to disable cookies in popular web browsers can be found below:

     PC InstructionsMAC Instructions
    Firefox 13 and newer
    • Firefox 13 and newer
      1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click 'Options'
      2. Then select the 'Privacy' icon
      3. Set the 'Use custom settings for history' in the 'Firefox will' dropdown
      4. Untick 'Accept cookies from sites' to disable cookies
    • Firefox 13 and newer
      1. At the top of the Firefox window, click on the Firefox button and then click 'Options'
      2. Then select the 'Privacy' icon
      3. Set the 'Use custom settings for history' in the 'Firefox will' dropdown
      4. Untick 'Accept cookies from sites'
    Google Chrome
    • Google Chrome
      1. Click on the tool icon at the top right of your browser window and select 'Settings'
      2. Click the 'Show advanced settings' link, locate the 'Privacy' section, and select the 'Content settings' button
      3. Now select 'Block sites from setting any data'
    • Google Chrome
      1. Click on 'Tools' at the top of your browser window and select 'Options'
      2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
      3. Now select 'Block sites from setting any data'
    Internet Explorer
    • Internet Explorer
      1. Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab
      2. Under 'Settings' move the slider to the top to block all cookies
    • Internet Explorer
      1. N/A
    Microsoft Edge
    • Microsoft Edge
      1. Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu
      2. Scroll down to the bottom of the settings menu and click 'View Advanced Settings'
      3. Under the 'Cookies' field press the dropdown arrow and select 'Block All Cookies'
    • Microsoft Edge
      1. N/A
    • Safari
      1. N/A
    • Safari
      1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
      2. Click on 'Security' then choose 'Accept cookies'
      3. Select the 'Never' option
    • Opera
      1. Click on the Opera icon in the top left of the window
      2. Select 'Settings' and choose 'Quick Preferences'
      3. Uncheck 'Enable Cookies'
    • Opera
      1. Click on the Opera icon in the top left of the window
      2. Select 'Settings' and choose 'Quick Preferences'
      3. Uncheck 'Enable Cookies'
    Please see our Privacy Policy for more information.
  • Privacy Policy

    Information We Collect

    Confidentiality and privacy of customers and users of this web site is of utmost importance to us. We fully comply with all aspects of the Data Protection Act 1998 and none of the information that you provide to us will be passed on to any third party. The information that we gather from you is used by us to ensure that we can give you the best possible service and for own internal market analysis.

    When you order from us, we ask for your :

    1.  Name
    2.  Billing address
    3.  Date of Birth
    4.  Credit card number
    5.  Expiry date
    6.  CVS number (the last three numbers on the reverse of your card)

    This is the minimum amount of information that we need in order to conduct your purchase and to execute delivery.

    We recognise the uncertainty that people have with placing orders over the Internet. We therefore use secure socket layer technology (known as "SSL") to encrypt the information you send us when you place your order. This SSL technology is a standard protocol that is built into your web browser. It means that the information you want to send us is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.

    When you visit our website, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our Site visitors, and to optimise our website.


    Information We Collect

    When you become an member, we give you your own account number. Additionally, you choose your own password, which provides further security in ensuring that your account cannot be confused with that of anybody else.


    Cookies used by our service providers

    We work with third parties including, for example, business partners, service providers, advertising networks, analytics providers, and search information providers and may receive information about you from them. This may be combined with other information you provide to us. 


    Google Analytics and Google Tag Manager

    Google Analytics and Google Tag Manager use cookies. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

    In case IP-anonymisation is activated on this website, your IP-address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP-address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on this website.               

    Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.                               

    The IP-address, which your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

    You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

    Google AdSense

    This website uses retargeting technology of Google Inc. (“Google”). This technology enables us to target visitors of our website with interest-based ads who already have shown interest in our shop and in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your computer or your mobile devices in order to collect anonymised date about your interests and adapt ads specifically according to the stored information. Cookies are small text files stored on your computer or your mobile devices. They help us to display ads, which are most likely to correspond to your product and information interests. You may permanently refuse the setting of cookies for advertisement purposes by downloading and installing the browser plug-in using the following link:

    You will find further information as well as our privacy policy regarding advertisement and Google here:

    Facebook Pixel

    If you have given us your explicit consent, by clicking on a button provided for that purpose, we will apply the “Facebook Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) within our presence on the internet. By doing so, users’ behaviour can be tracked after they have seen or clicked on a Facebook ad. This technique is designed to evaluate the impact of Facebook ads for statistical and market research purposes and may help to optimize future advertising activities.

    Data collected shall remain anonymous and cannot be used to draw any conclusions about the identity of the user. However, those data are stored and processed by Facebook to enable a connection to the user profile and to allow Facebook to use those data for its own advertisement purposes in accordance with the Facebook privacy policy ( You may allow Facebook and its partners to place ads on Facebook and outside of Facebook. Furthermore, a cookie may be placed on your computer for this purpose.

    Only users older than 13 years are permitted to give a consent to use Facebook pixels. If you are younger, we request you to ask your legal guardian for permission. You may object to the use of cookies in a general manner, by choosing a setting of your browser to prevent cookies from being placed on your computer any more or to allow you to disable cookies already placed. If you have disabled all cookies, certain functions on our website may not work properly. You may deactivate the use of third party cookies as for example Facebook with the aid of the Digital Advertising Alliance website at:

    These data transfers are covered by an adequacy decision of the European Commission (Article 45 GDPR).  Where this is not the case e.g., when it comes to transfers to the USA, the data transfers are especially based on standard data protection clauses/standard contractual clauses in line with the templates adopted by the European Commission (Article 46 Para. 2 .lit. c, Para. 5 S. 2 GDPR) or by an exemption according to Article 49 GDPR. 


    The same applies to external service providers who work on behalf of us (for example IT service providers or data centres) or third parties, insofar as they come into contact with your personal data and are based in third countries.  This means that we transfer you IP address, for example, as part of the use of the TrustArc and Google Analytics tools, or your shortened IP address to countries outside the European Union, among others in the USA. 


    Otherwise, we do not transfer your personal data to countries outside the EU or the EEA or to international organisations. 





  • NHS Prescriptions

    Free and easy to order and delivered directly to your home

    All you have to do is:

    1. Sign up* and fill in our online form.
    2. We will notify you when we are ready to receive your prescriptions from your GP. It usually takes around 1 working day to set up.
    3. Our pharmacist will review your prescription and dispatch it for free.
    4. If we receive your prescription by 1pm we will aim to disaptch it the same day. This is subject to stock availibility.
    5. If there are any issues with stock availibility, we will contact you.

    *By signing up, you are nominating Allcures as your NHS pharmacy. 


  • Private Prescriptions

    Easy to order and delivered directly to your home

    All you have to do is fill in the form below to place your prescription order, send us your original prescription and we will get our pharmacist to review it and dispatch your medication.

  • Pricing

    Our prices are set to be competitive within the framework of all legislation which covers the sale of goods through pharmaceutical outlets in the UK.

    We are not allowed to offer a discount or other incentive for any goods bought on prescription.

    We price non-prescription items as competitively as possible and we also offer regular customers a loyalty scheme in which they earn Reward points which they can turn into cash against subsequent purchases of non-prescription products.

    From time to time, we also run special promotions, when normally-priced goods are offered at special low prices for a defined period.

  • Payment & Security


    You can pay online using our credit and debit card secure payment scheme. Payments are processed by SagePay. A list of the cards which we accept is shown on the checkout page as well as on the bottom of all pages.  Allcures has also implemented Verified by Visa and MasterCard SecureCode also known collectively as 3D Secure, both of these schemes require the card holder to provide a password which is authenticated with their servers, before we can proceed with the payment process. A form will popup on the screen asking you to autheticate using a password. If you have not already enrolled you will be asked to enroll in the service.


    You have nothing to fear by paying for your goods online. We use the latest security encryption technology to ensure that your card details cannot be accessed by any unauthorised persons or for any transactions unauthorised by you.

  • Returns

    If you are not satisfied with your purchase, please contact our Customer Services at or by telephone on +44(0)1708 859750 stating the items you wish to return, name and contact details, within 30 days. Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods. We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected. If we are in error we will refund the delivery charges.

    When returning one or more products for a refund, you should note that if you have paid for all or part of that order with reward points these will be returned to your account first. The same applies to any credit used towards the purchase.

    If returning products bought under the "3 For 2" or "2 For 1" offers, you will only be credited if the remainder of your order still fulfils the offer's rules. For example, say you purchased 4 items that were on "3 For 2" offer, and returned 1 of them, you would be credited for 1 item, but if you were to return 2 items, you would still only be credited for 1 item as you would have to pay normal price for the remaining 2 items in your order!

  • UK Mainland Delivery

    You can choose the speed at which we deliver your purchases. At present, orders may only be delivered to persons within the United Kingdom and to British Forces Post Office Addresses. Please note that all delivery times are subject to availability of products and timeframes for certain specialist products may vary. We cannot guarantee which delivery service provider will be used to despatch your order. If you have any queries please contact customer care

    NOTE :

    NHS prescriptions are delivered free of charge. Private prescriptions incur a £2.50 delivery charge per prescription (the delivery charge will appear as a surcharge on your invoice).
    Orders placed before 12 noon Monday to Friday, we aim to dispatch the goods the same day.
    For orders placed after 12 noon Monday to Friday, and anytime at weekends, we would aim to dispatch the following working day (Monday to Friday).

    All prices are based on parcels weighing under (1kg). Parcels which weigh over (1kg) may result in an additional delivery charge. In this event, our customer service will contact you before dispatching your order. Delivery to addresses in England, Wales and southern Scotland:

    Delivery to the rest of the U.K. including the Highlands & Islands of Scotland, Northern Ireland, the Isles of Scilly, the Isle of Man, the Channel Islands and British Forces Post Offices, may experience longer delivery times.

    There are various Delivery Service Level options: PLEASE make sure you choose the correct service for you.

    U.K. Mainland:

    For delivery of all parcels under 1kg to addresses within the UK


    Delivery Service Level (UK Mainland Only)Cost
    Standard Delivery (3-5 working days)£3.99
    Priority* (Two working days - Orders placed before NOON only)£7.99
    Orders over £39.95 and below 1kgFree

    When you place an order after 12.00 midday on any weekday from Monday to Friday or at any time on Saturday or Sunday we will dispatch your goods on the next working day (Subject to stock).


  • International Orders

    Allcures does ship overseas, but decisions are made on a per-order basis. The delivery charge will depend on the size and weight of the parcel.

    Most orders will be sent by Royal Mail Air Mail ‘International Signed For’ post – a signature will be required on receipt. Alternatively, heavy parcels will be sent by DPD or Fedex within Europe, again a signature will be required on delivery.

    Deliveries to the Republic of Ireland are classified as Air Mail by Royal Mail and DPD or Fedex and are subject to different tariffs. You will be contacted by Customer Services on Air Mail delivery charges.

    We use several carrier companies, including Royal Mail, DPD and Fedex.

    When ordering goods from Allcures for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Allcures, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.