Welcome to the's Help Desk. Below you will find all the information you require in order to understand how we deal with your online purchases.


- Delivery - Payment - About Us
- Ordering - Security - Contact Us
- Pricing - Privacy - Your Pharmacists
- Returns - Your Account  


You can choose the speed at which we deliver your purchases. At present, orders may only be delivered to persons within the United Kingdom and to British Forces Post Office Addresses. Please note that all delivery times are subject to availability of products and timeframes for certain specialist products may vary. We cannot guarentee which delivery service provider will be used to despatch your order. If you have any queries please contact customercare


NHS prescriptions are delivered free of charge. Private prescriptions incur a £2.50 delivery charge per prescription (the delivery charge will appear as a surcharge on your invoice).
Orders placed before 12 noon Monday to Friday, we aim to dispatch the goods the same day.
For orders placed after 12 noon Monday to Friday, and anytime at weekends, we would aim to dispatch the following working day (Monday to Friday).

All prices are based on parcels weighing under (1kg). Parcels which weigh over (1kg) may result in an additional delivery charge. In this event, our customer service will contact you before dispatching your order. Delivery to addresses in England, Wales and southern Scotland:

Delivery to the rest of the U.K. including the Highlands & Islands of Scotland, Northern Ireland, the Isles of Scilly, the Isle of Man, the Channel Islands and British Forces Post Offices, may experience longer delivery times.

There are various Delivery Service Level options: PLEASE make sure you choose the correct service for you.

U.K. Mainland:

For delivery of all parcels under 1kg to addresses within the UK


Delivery Service Level (UK Mainland Only) Cost
Standard Delivery £3.99
Priority* (One working day - Orders placed before NOON only) £7.99
Orders over £39.95 and below 1kg Free




International Orders

Allcures does ship overseas, but decisions are made on a per-order basis. The delivery charge will depend on the size and weight of the parcel.

Most orders will be sent by Royal Mail Air Mail ‘International Signed For’ post – a signature will be required on receipt. Alternatively, heavy parcels will be sent by Interlink Express within Europe, again a signature will be required on delivery.

* Notes on Priority Delivery

If Priority Delivery is chosen, but the goods are not available for dispatch that same day, customer care will notify you by email. Once the goods are received to fulfill your order, this will be sent by your chosen service.

Deliveries to Southern Ireland are classified as Air Mail by Royal Mail and Interlink and are subject to different tariffs. You will be contacted by Customer Services on Air Mail delivery charges.

We use several carrier companies, including Royal Mail and Interlink.


If you order before noon on any weekday we will endeavour dispatch your goods on the same day. When you place an order after 12.00 midday on any weekday from Monday to Friday or at any time on Saturday or Sunday we will dispatch your goods on the next working day (Subject to stock).

If any of the items you order are out of stock, we will proceed with the remainder of the order. The outstanding items will be placed on back order and despatched to you as soon as they become available.


Our prices are set to be competitive within the framework of all legislation which covers the sale of goods through pharmaceutical outlets in the UK.

We are not allowed to offer a discount or other incentive for any goods bought on prescription.

We price non-prescription items as competitively as possible and we also offer regular customers a loyalty scheme in which they earn Reward points which they can turn into cash against subsequent purchases of non-prescription products.

From time to time, we also run special promotions, when normally-priced goods are offered at special low prices for a defined period.


If you are not satisfied with your purchase, please contact our Customer Services at or by telephone on +44(0)1708 859750 stating the items you wish to return, name and contact details, within 30 days. Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods. We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected. If we are in error we will refund the delivery charges.

When returning one or more products for a refund, you should note that if you have paid for all or part of that order with reward points these will be returned to your account first. The same applies to any credit used towards the purchase.

If returning products bought under the "3 For 2" or "2 For 1" offers, you will only be credited if the remainder of your order still fulfils the offer's rules. For example, say you purchased 4 items that were on "3 For 2" offer, and returned 1 of them, you would be credited for 1 item, but if you were to return 2 items, you would still only be credited for 1 item as you would have to pay normal price for the remaining 2 items in your order!


You can pay online using our credit and debit card secure payment scheme. A list of the cards which we accept is shown on the checkout page as well as on the bottom of all pages. As from 30/06/2007 Allcures has also implemented Verified by Visa and MasterCard SecureCode also known collectively as 3D Secure, both of these schemes require the card holder to provide a password which is authenticated with their servers, before we can proceed with the payment process. A form will popup on the screen asking you to autheticate using a password. If you have not already enrolled you will be asked to enroll in the service.


You have nothing to fear by paying for your goods online. We use the latest security encryption technology to ensure that your card details cannot be accessed by any unauthorised persons or for any transactions unauthorised by you.


Information We Collect

Confidentiality and privacy of customers and users of this web site is of utmost importance to us. We fully comply with all aspects of the Data Protection Act 1998 and none of the information that you provide to us will be passed on to any third party. The information that we gather from you is used by us to ensure that we can give you the best possible service and for own internal market analysis.

When you order from us, we ask for your :

1.  Name
2.  Billing address
3.  Date of Birth
4.  Credit card number
5.  Expiry date
6.  CVS number (the last three numbers on the reverse of your card)

This is the minimum amount of information that we need in order to conduct your purchase and to execute delivery.

We recognise the uncertainty that people have with placing orders over the Internet. We therefore use secure socket layer technology (known as "SSL") to encrypt the information you send us when you place your order. This SSL technology is a standard protocol that is built into your web browser. It means that the information you want to send us is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.


Cookies are small text files which many Internet sites automatically download to a user's hard disc. They are primarily used in helping web sites recognise a user that has visited the web site previously, and as such are now used by most reputable shopping portals. Most web browsers automatically accept cookies. You do not have to accept cookies to browse our website, but this facility must be enabled to allow you to buy products. We would emphasise that the system is used merely to make shopping safer, quicker and more personalised. You should read the information that came with your browser software to see how you can turn on/off the automatic download feature, as necessary.

You must to maintain the confidentiality of your login names, passwords and other confidential information relating to your access to this web site at all times. You must notify us immediately, by e-mail to , if you become aware or suspect that some unauthorised person has obtained your login names, passwords or other confidential information in relation to your access to this web site. Until we have received such notification you may be held to be liable for the acts of others using your login names, passwords and other confidential information.

Should you have any query or comment on this privacy policy, please e-mail the webmaster at


Information We Collect

When you become an member, we give you your own account number. Additionally, you choose your own password, which provides further security in ensuring that your account cannot be confused with that of anybody else.

If you have forgotten your password, please go to our lost password page.

About is a British company operating according to British laws and regulations, including those of the Royal Pharmaceutical Society.

We sell pharmaceutical and other selected goods online via the Internet and offer free medical information as part of our overall service.


If you wish to contact by post, you can do so without cost. Just write to Freepost, Allcures and your letter will reach us.

Alternatively you may contact us by:
Tel: +44(0)1708 859750
Fax: +44(0)1708 855885

Or speak to the pharmacist on:
Tel: +44(0)1708 859750

Or send us an email: For pharmaceutical information For general information. For customer services. For marketing opportunities.

Pharmacy Address:

Allcures plc
Allcures House
Arisdale Avenue
South Ockendon
RM15 5TT